Testimonials
A visit to Grays in the heart of Pimlico is not to be missed.
What Our Customers Say...
'Thank you for your sterling efforts in posting the DR-4 angle finder. It arrived early this morning (around 07:35), so I think this deserves my heartfelt commendation. I also feel that service of this level is such that it deserves my continued patronage for any future items I may need for my photographic pursuits.
I only wish that the company I purchased my computer from, could have worked so immaculately, i.e. in 'going the extra mile'.
Once more, thanks for your sterling efforts.'
'A few years ago, I wrote to thank you for the great service that I received when I visited Grays of Westminster. I was amazed that you had two Nikon items in stock that I'd been unable to find anywhere else. The attention and assistance that I received from Uri Zakay was outstanding.
Recently, I have been searching for a spare battery chamber cover for my Nikon D2x (Part number BL-1). While travelling in the USA and Canada, as well as here in Saudi Arabia and the United Arab Emirates, all of the Nikon dealers that I visited failed miserably as they didn't know which part I was asking for, and once they figured it out, they didn't have it in stock and had no intention of ordering it.
I sent an e-mail to Grays and Uri replied that day, confirming that you had the cover in stock. On August 16th, I called your International Order number and ordered the part over the phone. I talked to Nick and he immediately handled all of the details, and was a real pleasure to talk to. Nick assured me that the part would be shipped that day and it would arrive in Riyadh shortly. I made a joke about that statement because the postal service here is notoriously slow. I was amazed when the package arrived today (August 22nd). Anything arriving in less than a week is simply incredible here in Riyadh.
Thank you once again for your brilliant service, and the customer relations skills of your staff. The next time I need something for my Nikon cameras, I'll start my search with Grays of Westminster.'
'On behalf of Hanne Blanchard and myself I am writing to thank you and everyone for organising a superb Heather Angel Workshop at Saint Hill Manor. It was the first time we have attended such an event and am already looking forward to next years! Everyone was so friendly and helpful.
Once again many thanks for an enjoyable day out.'
Best wishes.
'I had the pleasure of attending my first Heather Angel Workshop at Saint Hill Manor on the 30th July. It was an extremely enjoyable day, I'll look forward to booking for next year's event!
However the main reason for this email is to thank you and your staff for more outstanding service. On the day of the workshop, after trying out a 12-24mm lens from the Nikon stand, I purchased a lens from you, as always your staff were extremely helpful. My lens and ExpoDisc arrived securely packed, last Thursday. Its an amazing lens and one that I will put to good use along with my ExpoDisc, this September when I visit the Eden Project in Cornwall.
Once again many thanks and all best wishes to you and all at Grays of Westminster.'
'I would just like to thank you personally, Gray, for the excellent service you have provided with the outfit I purchased yesterday.
I have received my D2XS, 17-55mm, 70-200mm, 60mm Micro and SB-800.
I hope to continue using Grays for many years to come and when I come to London for a trip which is due, I will make sure I will visit Grays in person.
Once again, Thank you.
"Dear All at Grays,
Must say thank you for dispatching my D200 plus 18-35mm lens (in great condition) yesterday ahead of schedule. What a lovely surprise to be awoken by Royal Mail to receive a parcel which wasn't expected until Friday. Thanks to Ani for helpful and polite service. So rare these days.
Many thanks
PS. What a great camera!'
'I'm sending a quick email just to say thank you for the great service I received yesterday.
I rang mid afternoon searching for a couple of spare batteries and charger for my D200, which I needed pretty urgently. I spoke to Natalie, who gave me prices and availability, told me I would receive the goods the next morning, and took my order, which duly arrived today at quarter to eight. Although I must give some credit to the Post Office for their part, I'm really impressed.
At the risk of sounding like an old man, which I'm not, it's becoming increasingly difficult to find companies which give good service and deliver on their promises. You have done both so well done and thank you.'
'The goods were ordered over the phone yesterday afternoon (27th March) and arrived this morning at 9.10 a.m. Preliminary examination shows that your definition of mint- provides goods of exceptional quality.
Thank you for the prompt service, you have yet another satisfied customer.'
'Finally got round to reading your Grays of Westminster - In the Company of Legends book - EXCELLENT. Read it in 2 days - just couldn't put it down, wonderfully written and illustrated with many fascinating stories. The general theme throughout the book is of the superb customer service which all at Grays' offer, something which I have had the pleasure of experiencing! As a dedicated Nikon user for me there is only one place I will purchase my Nikon equipment from - Grays of Westminster.
Thank You to all at Grays and long may the business continue.'
"Just a short email to thank you for your outstanding service.
I purchased a secondhand 400mm f/2.8 AF-S Nikkor lens and TC-20E just before 4.00 p.m. on Friday, 9th June and was signing the delivery slips at 8.30 a.m. on Saturday, 10th June. I can not express my delight at both the service and condition of the equipment.
I look forward to doing business with you in the future."
"A huge thank you to your staff for the unbelievably exceptional service I received from you this week. I mailed my faulty D100 to you at 4:45 p.m. on Tuesday and had a replacement in my hand at 7.00 a.m. on Thursday. It just doesn't get any better than that. And there I was, concerned that my camera wouldn't be ready by 2nd July! All I can say is thank you."
"Thank you for the service you have shown to me by getting the D100 that I ordered from you yesterday at 10:30 a.m. I was delighted with it's arrival at 8:30 a.m. this morning. A truly first class service.
Once again your reputation has to be experienced to be believed."
"A short note to say thank you.
I've exchanged several emails with you about new and used D70s and spoke to your colleague on Monday morning with the result that I ordered a pre-owned D70s body. Much to my delight, it arrived today.
I have yet to test it fully, but on first opening the box I have to say I am struggling to believe it is a 'used' item - it looks new in absolutely every way. I'd read in various on-line forums about the outstanding service Grays provide and had also read your 'Welcome' page. So often these 'Welcome' pages and online reviews go a little overboard, but I can absolutely say that in this case all that I've read has been true. I am impressed beyond words at the quality of the item I've bought from you and knowing it has a 12 month warranty gives me the peace of mind I need.
It is so rare these days to find a retailer whose actions match their words, but in Grays of Westminster I think such a retailer does exist. I shall not hesitate to buy from you again."
"Just a quick note to thank you for your superlative service last week...I needed the D200 quickly and you did just that...a feat especially when everyone else it seems had no stock of the camera at all!!! It arrived the next morning as promised! Many thanks indeed.
Many thanks."
"I would just like to take this opportunity to congratulate you on your excellent service. My HB-7 Lens Hood and BM-3 monitor cover arrived today Thursday by mail all well and good. Once again well done!!!"
Best Regards
"I just wanted to thank you and the team at Grays of Westminster for your excellent service. I ordered a secondhand D70s and 18-70mm lens kit from you late on Thursday afternoon and the lady I spoke to on the phone said that the camera was likely to be with me on Saturday or Monday as it was too late to catch the post. To my amazement on returning from work yesterday (Friday) the postman had tried to deliver the camera! As ever the items were expertly packed and matched the description of mint condition.
I cannot think of another company I would confidently buy something secondhand from without seeing the item first.
Thank you once again."
Yours sincerely,
"I just wanted to let you know that the Nikon HK-5 hood arrived today. I had been searching for this for months until I came across your website (thru Google). I want to really thank you and everybody at Grays for your quick response and truly excellent service! I will highly recommend your shop to everyone I know.
Thanks again."
“I am writing to you to offer my thanks and appreciation in obtaining a Nikon WT-1 user manual which you kindly sent on 6th January.
When I purchased this item from you in early December the only thing missing was the instruction manual. However, a website addressed was enclosed to enable a copy to be downloaded. This proved to be unsuccessful!
After trying to locate one from Oldtimer Cameras, which drew a blank, I wrote to Tad the salesman, asking if it was possible to get the manual for me. I was contacted by a gentleman, informing me that he was Tad’s father, and that locating the WT-1 manual was not something to become available in the immediate future.
I reassured him that if anyone could obtain one, Grays of Westminster could, but I felt that I was in for a long spell of waiting to hear from you again.
So may I take this opportunity to once again thank you friendly and cooperative staff, and also Grays of Westminster who truly are the No 1 NIKON DEALER. I look for ward to giving you future business with complete confidence.”
"It is very comforting to know that companies such as Grays of Westminster still exist. I would like to thank and congratulate you on both the level of expert advice and service I have received and look forward to further dealings.
Many Thanks."
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